Refund Policy

MotionLibrary.io ("MotionLibrary", "we", "us", or "our") sells digital templates and access to a template library on motionlibrary.io (the “Service”).

Because our products are delivered instantly and can be downloaded, refunds are limited and handled case by case. This page explains exactly when a refund applies, when it does not, and how to request one.

Last updated: August 2026

At a Glance

  • One-time template purchase — conditional refund within 14 days (see below).
  • Monthly subscription — cancel anytime; the current month is not refunded.
  • Annual subscription — 14-day refund window from the date of purchase.
  • Free projects — nothing was paid, so refunds do not apply.

Who You Are Buying From

Payments and order fulfilment for Motion Library are processed by Paddle, our merchant of record. This means Paddle is the seller on record for your transaction, handles billing and applicable taxes, and processes any approved refund back to your original payment method.

You can request help or a refund from us directly at the address below, or from Paddle's buyer support at paddle.net. Where a refund is agreed, Paddle issues it on our behalf.

Why Most Sales Are Final

Our templates are digital files that you can preview, download and use immediately. Once a paid file has been made available for download, it cannot be “returned” the way a physical product can. For that reason, completed purchases are generally non-refundable, except in the specific cases set out below.

To help you decide before you buy, we provide free sample projects and detailed previews so you can judge quality, format and compatibility up front.

Single Template Purchases

Individual templates bought outright are final, but we will refund or replace them in these cases if you contact us within 14 days of purchase:

  • The file is corrupted, broken, or will not download, and we cannot fix it with a re-delivery.
  • The product is materially not as described on its product page (wrong format, missing files, or missing the stated functionality).
  • You were charged twice for the same item, or bought a clear duplicate.

Where possible, our first step is to re-deliver or replace the file. If that does not resolve the issue, we issue a refund.

Monthly Subscription

Cancelling and refunding are different things. You can cancel your monthly plan at any time — cancellation stops future billing and your access continues until the end of the period you have already paid for.

Payments for the current month are not refunded, because you have had access to the library during that time. As a goodwill exception, if a renewal charges you and you contact us within 3 days without having downloaded anything in the new period, we will usually refund that charge.

Annual Subscription

Annual plans come with a 14-day refund window from the date of purchase. What you get back depends on whether you have downloaded anything:

  • No downloads during the window: full refund of the annual price.
  • You have downloaded any project: we refund the annual price minus one month (one twelfth of the annual price). Any single download activates this.
  • After 14 days: no refund. You can still cancel to stop the plan renewing next year.

Example: on a $120/year plan, if you have downloaded a project we keep $10 (one month) and refund $110. If you have downloaded nothing, you get the full $120 back.

Free Projects

Some projects are available at no cost. Since nothing was paid, free items are not subject to refunds. They are there to show you the quality and format of our work before you commit to a purchase or plan.

What Is Not a Valid Reason

To keep things fair, the following on their own do not qualify for a refund:

  • Changing your mind after purchase or download (“buyer's remorse”).
  • Buying the wrong item or the wrong format by mistake (we will help you swap where we can).
  • Lack of the software or skills needed to use a template, when the requirements were stated on the product page.
  • Requests made after the applicable window has closed.

Refunds are also not issued where there is evidence of abuse — for example, downloading the bulk of the library and then requesting a refund.

Chargebacks — Please Talk to Us First

If something is wrong with your order, contacting us is the fastest way to fix it — usually the same or next business day. Opening a bank chargeback before reaching out tends to take much longer and can lock your account while it is reviewed. We are happy to help, so please give us the chance first.

Requesting a Refund

Email us and we will get back to you, typically within 2 business days. Approved refunds are returned to your original payment method by Paddle, usually within 14 days.

  1. Email content@motionlibrary.io.
  2. Include your order or receipt ID from Paddle (check your email receipt).
  3. Tell us the product and a short description of the problem.

Contact

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